VoIP Feature: Let On-Hold Recordings Sell for You
Nobody likes being put on hold.
But what if that time wasn’t just dead air (or worse, royalty-free flute solos)?
What if your hold time actually worked for you?
Welcome to the world of custom on-hold recordings—the unsung hero of VoIP business phone systems.
Holding Doesn’t Have to Be Boring
When someone calls your business and gets put on hold, it’s often seen as an inconvenience. But it’s also an opportunity. That short window is valuable, uninterrupted attention from someone already interested in what you do.
With custom on-hold recordings, you can:
1. Promote Your Products or Services
Use that time to talk about your latest offerings, seasonal specials, or frequently overlooked services. For example: "Did you know we also install access control systems and IP cameras? Ask us how."
2. Answer FAQs
Minimize the number of repetitive questions your team receives. Share your business hours, website info, or current lead times.
3. Build Credibility
Share customer testimonials, awards, or how long you’ve been in business. A 30-second hold message can reinforce why a customer should trust you.
4. Redirect the Caller’s Attention
Instead of thinking about how long they’ve been waiting, a useful message can keep them engaged and even make the wait feel shorter.
Examples:
Vet Clinic - "Did you know we offer dental cleanings for pets? Schedule during February and get 10% off for National Pet Dental Health Month."
Doctor's Office - "Flu shots are in stock. Ask us about scheduling yours when we return to the line."
Hardware store - "Planning a project? We cut lumber and offer tool rentals. Ask for details when we answer your call."
Print Company - "Rush job? We offer same-day printing on select items. Ask us how."
The Right Voice Matters
Want to sound like a professional, friendly, and reliable business? Use a voice talent that reflects that. Or... get a little creative.
If you're still using stock elevator music or worse—dead silence—on your phone system, you're missing a simple chance to engage your customers.
If your current system can’t do this... it’s time for an upgrade.
At Interstate Telecommunications, we help businesses install, customize, and support VoIP systems that come with smart auto-attendants (and a whole lot more).
Want to see how it works?
Schedule a free demo here: VoIP Phone System Demo Request
Contact us today for more information!
👉770-781-4787 or sales@interstatenetworks.com
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